1.How does lifetime warranty work?

All jewelry will be provided 365-Days warranty. Should any defect, tarnishing and break happen, please contact us and we will replace for a new one. Shipping costs should be paid by the buyer. Lost and stolen products are excluded.

2.How long does the shipping take?

Generally it takes 7-14 days for the regular shipping ，The expedited shipping time is 3-5 days(free shipping service) . We will ship out within 24 hours for all confirmed orders. All will be provided the tracking NO. Once we ship out.

3.Will the jewelry fade?

We use the best material, advanced plating technology and 3 times thicker gold than normal jewelry to ensure long lasting color. However your good maintenance will keep it as new as just bought.

4.Does the jewelry contains real gold?

Yes of course. We use the best IP gold plating and the dipped in real gold for 3 times to ensure never fading service.

5.Do you provide custom service?

Yes sure. You can contact us to custom a special diamond color, other material like 925 silver or custom an exclusive design.

6.Can I exchange the product?

Yes as long as the product is not opened and worn.

7.Your Prices Are Crazy Low - Whats The Catch?

That what we do ! let customer spend more lower prices to buy more better products! We are a direct jewelry manufacturer(our factory is located in panyu, guangzhou ,which is The world's largest jewelry production base) Due to this we can provide source factory prices! We also do not have a storefront and do not spend millions of dollars on ads. Due to this we can save lots of money to keep the price good enough.

8.Is Your Jewelry Real?

Sure, Everthing we have is real! We are very active participate in various trade shows throughout the year including the JIS Miami Show and JCK show in Las Vegas,you can find us.

We are very active participate in various trade shows throughout the year including the JIS Miami Show and JCK show in Las Vegas.

9.Are your diamonds real?

We sell man made diamonds or moissanite jewelry, and Our moissanite and CHARLES & COLVARD come from the same gemstone factory! Each Moissanite jewelry passes the diamond tester and actually has a higher refractive index (making it more icy or blingy) than natural diamonds.

10.Does your jewelry pieces contain nickel?

Absolutely not. We are committed to providing jewelry that's not only beautiful but also safe for all wearers. Our jewelry is completely nickel-free, ensuring a comfortable and irritation-free experience for those with sensitivities.

11.What is Rhodium Plating?

Rhodium plating is a process where a thin layer of rhodium, a precious metal from the platinum family, is applied to the surface of jewelry. It enhances the jewelry's appearance, durability, and resistance to tarnishing.

12.Does your jewelry contain Anti-Tarnish Treatment?

Yes, our jewelry is thoughtfully designed with anti-tarnish treatment to preserve its brilliance and shine over time. This special treatment helps protect against the natural tarnishing process, ensuring your jewelry remains vibrant and lustrous.

13.Do you guys sell wholesale?

We sell wholesale so please contact us for further details. We work with many brand (Due to confidentiality clauses,we can't tell you which brands we work with)

emali:service@tripodjewelry.com

14.What is the minimum purchase amount?

No moq

15.Do closeout items count towards the $500, $1000, and $5000 special promotion?

No, they already have a discount applied to them.

16.Why are chains not included in the special sale promotions?

Chains are priced by weight and they already include the best silver price in the market.

17.What does "awaiting shipment" mean?

Awaiting shipment means your order has been received and will be shipped within the handling time! You will get an email with the tracking number shortly!

18.My order wasn't shipped yet and I want to cancel or modify it!

Please email service@tripodjewelry.com right away. Do not text or write messages through social media. If order hasnt been shipped yet we will modify or refund. If was already shipped we will have to wait until you receive it and then we ask you to open a return and send it back using a free label for a refund/ replacement.

19.What do I ship my return back in?

It is best to send your return back in the box you received but you can also use a bubble or padded envelope. Please note: Please do not send anything loose in an envelope. Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product.

20.Can I return my package 'Return to Sender'?

'Return to Sender' is NOT an authorized return method. Any shipping charges incurred will be at customer's expense. Packages must be returned prepaid; we do not accept COD deliveries. We recommend that you use insured parcel post or priority mail for return shipment.

21.How long do I have to Return or Exchange an item?

If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 30 days upon receipt for a refund or exchange upon approval. (Shipping and handling fees are not refundable). You must first to contact Tripodjewelry. Upon receipt of the returned product, Tripodjewelry will, at its discretion, replace or refund the product. Worned and used items are non-returnable.

22.Are there any items that can not be returned?

Engraved, personalized, photo, monogram, solid gold ,name and initial, and clearance items are not returnable or exchangeable.

23.How long will my return or exchange take?

Refunds are processed within 10 business days of receiving the return or exchange.