For example, if you order a rings, it will need 1-2 business days of processing time and then 7-14 business days of shipping time. Therefore, you can expect to receive it in 8-16 business days. (For customized products, please allow an additional processing time of 3-5 days.)
(When your package is shipping out, we will notify you through your registered email.)
The following delivery time is for reference only, we will try to further improve the delivery times.

Shipping Method	Area/Price	Delivery Time
Standard Shipping	USA(Free shipping)	7-14 business days
	Canada(Free shipping)	7-14 business days
	International($9.99)	9-17 business days
International Express	USA($9.99)	5-8 business days
	Canada($9.99)	5-8 business days
	International($13.99)	7-10 business days
DHL Express (Expedited)	USA($19.99)	2-4 business days
	Canada($19.99)	2-4 business days
	International($19.99)	5-8 business days

Shipping fees are calculated based on package weight and destination, we offer free Postal Shipping for orders over the US $149.99.

FAQ
1. How do I check the status of my orders?
you will receive an initial email notification from us once your order is processed. A second email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your package or view you order page through the link provided in the second email.
If you didn't receive the email, please email us service@tripodjewelry.com at and we will assist you accordingly.
2. Why do I need to pay the customs duties?
Kindly note that the price of our product does not include customs duties
Customers are responsible for all import taxes, customs, starring, excises, and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery.
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Tripodjewelry.

If you have any further questions, please contact us:

Email : service@tripodjewelry.com

Phone: +86 17795467916‬(please give priority to e-mail inquiries.)

Work Time: EST 8:00PM-7:00AM ( Monday - Friday )

Office Address: FLAT/RM B 10/F LEE MAY BUILDING, 788-790 NATHAN ROAD, MONGKOK, KL, Hong Kong Island, China, 999077.

Cancel the order

1. Once placed, your order will be processed as soon as possible, so it may not be possible to cancel the order being processed. (To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order.)
2. Once an item has produced or shipped, cancellation is not possible.
3. All sales of custom made items are final. We do not offer refunds, exchanges, or replacements. Items with "engraved", "moissanite ", "designer", "custom", "personalized", "photo", "personalized jewelry" and final sale cannot be returned or exchanged.
4. After submitting the cancellation request, it will take us a few days to process it. We will send the result to you by email, please pay attention to check it.

Return Policy

1. Items can be returned or exchanged within 30 days of receipt.Please make sure that you have carefully reviewed your order before finalizing your purchase.
2. All returns must be unused, unworn and re-sellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense. Tripodjewelry does not provide prepaid shipping labels.
3. The item must be returned with its original packing.
4. Shipping fees are not refundable.
5. Please note that if an item is returned to us for non-payment of duties and taxes, we will charge a 30% restocking fee.
6. Packages shipped back to us as rejected or unclaimed are subject to a 20% restocking fee. Shipping fees are non refundable and will be deducted from the merchandise refund.
7. Customers are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Tripodjewelry, even if you refuse the shipment. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
8. Tripodjewelry will provide prepaid return labels only in the event that we have made a mistake. Example: If Tripodjewelry were to send you the incorrect piece of jewelry.
9. Custom items are not subject to return, due to the fact that each piece is made to order.
10. You can call the post office to arrange a collection or drop off at your nearest post office.
11. Before sending back the products, please contact our customer service first for return address.

1. Email : service@tripodjewelry.com
2. Phone: +86 17795467916(please call in work time)
3. Office Address: FLAT/RM B 10/F LEE MAY BUILDING, 788-790 NATHAN ROAD, MONGKOK, KL, Hong Kong Island, China, 999077.(Note: Not a return address)

Return Conditions

1. For items with no quality issue, please ensure the returned items are unworn, unworn, undamaged, re-sellable condition, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality or size issue, please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.For below circumstances, customers could contact us for return or refund:
• Received wrong or damaged item(s)
• Items are not as described on product page
• Received faulty item(s)
• Missing item(s)

 Damages

1. Unfortunately, items are sometimes damaged in shipping. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item.

1. return shipping
2. If it is due to quality reasons, such as defects, damage, etc, our company is willing to bear the return shipping cost, the customer does not need to pay.

Return Process

1. Please carefully follow our return process to minimize any delays:

1. If your item is qualified to be returned, please Contact Us at service@tripodjewelry.com and describe your:
• Order number
• SKU number or product name
• Reason for return
2. Our customer service team will respond to your request within 24 hours.
3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.

Important Notice

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don't include non-Tripodjewelry items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.

Return address and refunds

1. You will need to send your returning products to our warehouse. Please always Contact Us at service@tripodjewelry.com prior to for a return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
2. It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
3. For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
4. All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
   
   In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.
   
   If you haven’t received a refund yet, first check your bank account again.
   
   Then contact your credit card company, it may take some time before your refund is officially posted.
   
   Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@tripodjewelry.com.
   
   Please contact our Customer service at service@tripodjewelry.com to get the return address.

Contact us:

1. Email : service@tripodjewelry.com
2. Phone: +86 17795467916‬(please give priority to e-mail inquiries.)
3. Work Time: EST 8:00PM-7:00AM ( Monday - Friday )
4. Office Address: FLAT/RM B 10/F LEE MAY BUILDING, 788-790 NATHAN ROAD, MONGKOK, KL, Hong Kong Island, China, 999077.(Note: Not a return address)